Description : Application Administrator. Company : Hudson Australia. Location : Brisbane QLD

We are currently seeking a Application Administrator to provide first and second level support to clients for enterprise business applications, with a focus on MS D365 applications. The successful candidate will work with multidisciplinary teams and vendors in resolving issues and requests according to service standards and meeting service level agreements (SLAs). The Application Administrator will also be responsible for writing and maintaining clear process documentation and standard operational procedures (SOPs), providing advice to management, clients, and team members on potential enhancements of supported business application systems, and assisting in system upgrades, testing, and maintenance.

Key Responsibilities:

• Provide first and second level support to clients for enterprise business applications, with a focus on MS D365 applications
• Write and maintain clear process documentation and standard operational procedures (SOPs)
• Assist the Product Support Senior Application Administrator and CRM Product Lead in system upgrades, testing, and maintenance
• Provide advice to management, clients, and team members on potential enhancements of supported business application systems
• Work with the Product Support Senior Application Administrator in coordinating change releases
• Work with the Product Support Senior Application Administrator on managing system related incidents and emergency responses
• Participate in operational programs and projects including the enhancement of the systems or information to support changing business needs
• Demonstrate commitment to contemporary standards of ethical practice, a safe workplace, equity, diversity and personal qualities that contribute to the effective operation of a team

Essential Qualifications/Certifications/Skills:

• Demonstrated experience in supporting MS D365 applications
• Demonstrated ability to prioritise work across multiple applications in a fast-paced environment
• Demonstrated concepts and techniques associated with system support, system administration, business analysis, and design and development of business application systems
• Demonstrated ability to rapidly acquire knowledge of business processes
• Demonstrated ability to communicate, consult and negotiate with a vast variety of audiences, such as internal and external clients, and staff and system users at all levels
• Demonstrated flexibility, adaptability, and innovation within an environment of change

If you have the necessary skills and experience, we encourage you to apply for this exciting opportunity. We are an equal opportunity employer and welcome applications from all qualified candidates